Frequently Asked Questions

Yes. Modern tools are used only for precision where needed the final shaping, carving, and polishing of every piece is always done by hand by our artisans.

Yes, these are traditional stone kitchen tools meant for everyday use. Wash before first use, dry thoroughly after each use, and avoid leaving acidic ingredients sitting on the stone for long periods.

You can browse our full collection on this website, then purchase through our official Amazon and Flipkart listings. Click "View Product" on any item to go to the buying page.

We'd love to help. For bulk purchases, corporate gifting, or custom requests, write to us at ornovia@gmail.com or call +91 6350254053, and our team will get back to you.

A few pieces are limited or made to order, so their price isn't fixed online. For these, email us at ornovia@gmail.com or call +91 6350254053 and we'll share the current price and availability.

Since checkout happens on Amazon or Flipkart, you can use any payment method supported by that platform cards, UPI, net banking, wallets, EMI, or cash on delivery where available.

Shipping charges and delivery timelines are set by Amazon and Flipkart and can vary by location and product. Please check the details on the specific product listing before ordering.

Returns, exchanges, and refunds follow the policy of the platform you purchased from Amazon or Flipkart. Please check the return window and conditions on the product page.

Because our pieces are carved from natural stone, no two blocks are ever identical. Slight variation in veining, colour, and texture is part of the material's natural character, not a defect it's what makes every Ornovia piece one of a kind.

Clean with a soft dry or damp cloth, and avoid harsh chemicals or acidic cleaners. After Jal or Milk Abhishek, wipe the piece dry for lasting shine, and store it in a clean, dry place when not in use.

Reach us at ornovia@gmail.com or +91 6350254053 — we typically reply within 24 hours.

Delivery locations depend on the shipping options shown on each Amazon or Flipkart listing please check the listing for your pin code or country to confirm availability.

Please report it through the Amazon or Flipkart order page within their specified window, with photos of the damage, and they'll assist with a replacement or refund. You're also welcome to write to us at ornovia@gmail.com and we'll help however we can.

Solid brass develops a natural patina over time many people love this, as it reflects the piece's age and use. If you'd prefer to keep the original shine, clean occasionally with a soft cloth and a mild brass cleaner.

Currently, orders aren't processed directly on this website ornovia.in works as our catalogue. All purchases, payments, shipping, and returns are completed through Amazon or Flipkart.

We work only with genuine, natural materials marble, limestone, and solid brass. We never use composites, resins, or artificial colouring, so every piece is 100% authentic stone or metal.

Since your order is placed through Amazon or Flipkart, tracking is handled directly by that platform, and you'll get updates through your account there.

Wipe with a soft, dry or slightly damp cloth. Avoid acidic substances like lemon or vinegar and harsh chemical cleaners, and skip abrasive scrubbers, as these can dull the natural polish over time.

Ornovia is a studio that creates handcrafted home and lifestyle pieces from natural stone and brass. Founded by Vivek and Ramdeep, we bring together traditional craftsmanship and contemporary design to create objects that are both functional and timeless.